Behind the scenes with the staff at Hotel Chocolat as they prepare for the festive season. New chocolatier Sammie is thrown in at the deep end, crafting new chocolates including her complicated three-layered cranberry treat. Store manager Steph in Chelmsford takes on the task of turning the whole shop from Halloween to Christmas overnight. The marketing team put together an immersive 3D advertisement and have photoshoots for advent calendars in July. As Christmas approaches, the team take the 'chocmobile' on the road to one of the country's best light shows to tempt cold visitors with samples of their limited edition alcoholic mint-chocolate drink.