The Institute for Public Housing in Naples employs about 100 people. When the office is open to the public, employees receive residents who live in the 40,000 houses managed by the institute. Their task is to find solutions to citizens’ problems and trigger the bureaucratic procedures to solve them. But managing these chaotic lives within rigid legal structures is not an easy task and employees are often forced to resort to a singular art: “bureaucratic compromise”. (Tënk)